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Request and install apps from the SharePoint Store

How to request and install apps from the SharePoint Store when end‑user purchases are disabled — with guidance for users, admins, approvals and key settings.

5 Min Read

Our Smarter Event Booking Tool has finally landed in AppSource! After a smooth validation, one crucial question remained: how do you actually install it? Using our app as an example, here’s how requesting and installing apps from the SharePoint Store works.

I’m a SharePoint user

If you’re an end user in SharePoint without full control or permissions to add apps on the site, you can’t install apps from the SharePoint Store.

You can still browse the store, but the button to add or request apps is disabled.

Request apps from the SharePoint Store – user without permissions

Users without permissions can’t install apps from the SharePoint Store

In this case, contact someone in your organization who can install apps. Reach out to your SharePoint administrators or your IT helpdesk.

I’m a SharePoint admin, site owner, or have permissions to install apps

If you’re an admin or a user with sufficient permissions, you can install apps from the SharePoint Store. When you click Add or Request, you can submit an installation request to your organization’s SharePoint administrators. Optionally, add a justification to help approvers make a decision.

Request apps from the SharePoint Store – send request to administrators

App requests are stored automatically in the app catalog and can be approved by administrators

From here, click My requests in the top right to track the approval status of your app requests.

Request apps from the SharePoint Store – My requested apps

You can check your request status at any time

Once submitted, your request appears under App requests in the app catalog.

Request apps from the SharePoint Store – App requests

Request apps from the SharePoint Store – App requests

After approval, you can add the app to the site. Since our Smarter Event Booking app is an SPFx web part, it now appears in the list of available web parts.

Request apps from the SharePoint Store – Web part can be added

Once the app is approved and installed, the web part can be added to pages

Useful details for admins

Approve or decline app requests

As an administrator, you can approve or decline app requests in the app catalog.

There’s a modern page for app requests. You’ll find it via a link in the info box on the requests overview. Alternatively, open this URL:

<appcatalogurl>/_layouts/15/tenantAppCatalog.aspx/pendingRequests

We recommend using the modern page: it lets you approve and add apps with a single click.

Request apps from the SharePoint Store – App requests in classic mode

Request apps from the SharePoint Store – App requests in modern mode

Check store settings for end-user app purchases

To check whether end users are allowed to make App purchases in your tenant, open the SharePoint admin center, go to More features, and under Apps click Open:

Request apps from the SharePoint Store – SharePoint admin center app settings

SharePoint admin center app settings

Click Configure store settings to see these options:

Request apps from the SharePoint Store – Configure store settings. From here you can also get to App requests.

Configure store settings

If App purchases is set to No, apps can still be installed—but installation must be requested.

If you want to add an app to a SharePoint site, you can keep browsing the store. When you open the app, you’ll see Request instead of Add:

Request apps from the SharePoint Store – Site owners and admins

FAQ

Q: I’m a SharePoint admin, but I can’t upload or publish an app. What can I do?

Go to SharePoint admin center > Active sites and verify that your user is listed as a site collection administrator on the app catalog site collection.

Request apps from the SharePoint Store – Site collection administrators of the SharePoint app catalog

Site collection administrators of the SharePoint app catalog

Q: I requested approval for your app from the store. What happens next?

Your organization’s process depends on IT and SharePoint administration policies. In general, a SharePoint administrator must approve the app request. Please contact your SharePoint administrators or IT helpdesk.

Q: I’m a SharePoint admin and still only see Request in the SharePoint Store. What should I do?

Even if you’re a SharePoint admin and a site collection administrator for the SharePoint app catalog, the first action in the SharePoint Store is to request the app. Then open App requests and approve your own request.

This doesn’t apply if you’re on the app catalog site collection and add the app from there. In that case you can add the app without going through the request flow. After clicking Add, a dialog shows the app permissions and data access. Confirm to add the app to the catalog.

Request apps from the SharePoint Store – Information about app permissions and data access when installing from the store

After clicking Add, a dialog shows app permissions and data access.

Tags

#App requests #SharePoint Online #SharePoint Store

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