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Technical Problem Solutions

Smarter Event Booking

Detailed solutions for technical issues, SharePoint errors, and troubleshooting. For general usage questions, visit our FAQ section.

🔧 In this guide you'll find:

SharePoint List Problems
Permission Errors
Data Synchronization
Troubleshooting

Problem Categories

Technical Support

We're glad that Smarter Event Booking is being used in your organization! This page helps solve technical problems.

💡 Tip: For general usage questions, visit our FAQ section in "Getting Started". This page focuses on technical troubleshooting issues.

⚠️ SharePoint Lists Cannot Be Loaded

Problem: Lists Not Available or No Permissions

When loading the application, the required SharePoint lists for events and appointments are loaded. If they cannot be loaded, it's due to one of these problems:

1 Lists Not Available

Problem: SharePoint lists were never created
Solution: Administrator must open the app for the first time

2 No Permissions

Problem: User has no access to the lists
Solution: Configure permissions in webpart settings

🔑 Configure Permissions

Step-by-Step Instructions:

  1. 1 Open the webpart settings
  2. 2 Switch to the "Permissions" tab
  3. 3 Enter Admin rights and Participant rights
  4. 4 Add all users and groups to the Participant rights

🔗 Direct List Access

The lists for events and appointments are hidden SharePoint lists and can only be accessed directly via URL:

Events List

<site-url>/Lists/RXZlbnRz

Appointments List

<site-url>/Lists/RXZlbnRUZXJtaW5l

Tip: Replace <site-url> with the actual URL of your SharePoint site.

🔧 Missing Fields in SharePoint Lists

⚠️ Fields are created automatically

When loading, the app checks if all necessary fields are present. Missing fields are created automatically - requires administrator rights.

Solution Steps:

1

Administrator opens the app

A user with permissions to create fields must load the app once

2

Automatic field creation

The app detects missing fields and creates them automatically

✓

Problem solved

The app works normally again for all users

💥 Corrupted Data in SharePoint Lists

When loading all events and appointments, errors can occur if the data in the SharePoint lists is corrupted:

Problem 1: Missing Event Reference

Cause: An appointment no longer has a reference to an event
Solution: Delete appointment or restore correct event reference

Problem 2: Incorrect Lookup Column

Cause: "Event" column points to wrong list
Solution: Delete column and reload app as administrator

Problem 3: Corrupted Waitlist

Cause: Waitlist JSON manually changed and defective
Solution: Only edit waitlist via app, never manually in SharePoint

⚠️ Important Note: Never change fields manually in SharePoint. Always use the app functionality. Administrators have special editing rights in the app.

🚀 Feature Requests & Roadmap

Filter Functionality

Status: Not yet implemented

Problem: All events of a site collection are displayed

Workaround: Move individual registration topics into separate site collections

Additional Requested Features

Status: On the wishlist

We keep you updated about new features. Contact us anytime for updates on development progress.

Need More Help?

Problem not listed here? Our expert team will help you quickly and competently.

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Direct help with technical problems

support@smarterbusiness.at

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